A New Customer Experience Portal Is Expected in November 2026
We’re preparing a redesigned portal with stronger security and more capabilities. In the meantime, you can reach our support team by email or phone. Here’s how to get help and keep your reports flowing.
HOW TO REACH SUPPORT
Two easy ways to reach support.
Same team, same response times — just no portal in the middle.
Email us
To help us help you faster, please include:
- Your site name and location
- Affected LocusBot serial number(s), if applicable
- What’s happening (error codes, observed behavior)
- Business impact or urgency
Call us
For anything urgent, find your regional support number on our contact page — same coverage you have today.